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98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research

Tue, 03/25/2025 - 11:05
MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no surprise, but the fact that 61% are experiencing more difficult conversations illustrates the ongoing challenge of balancing efficiency and empathy in the fast-changing customer experience space. Contact center decision makers have come to rely on the comprehensive annual report, which identifies

Energage Acquires TalentQuest to Redefine the Future of Workplace Excellence

Tue, 03/25/2025 - 11:05
EXTON, Pa.--(BUSINESS WIRE)-- #HR--Energage, the HR technology company behind the trusted Top Workplaces employer recognition program, today announced its acquisition of TalentQuest, a proven leader in personalized talent management solutions. This strategic move creates the only employee experience offering that seamlessly connects engagement insights with personalized talent development tools, enabling organizations to attract, develop, and retain top-performing teams. "Through this acquisition, we

LeadingResponse Announces Steven Roe as New CEO to Drive Innovation and Growth in Customer Acquisition Marketing

Tue, 03/25/2025 - 11:05
TAMPA, Fla.--(BUSINESS WIRE)--LeadingResponse, a leader in customer acquisition marketing solutions, is excited to announce the appointment of Steven Roe as its new Chief Executive Officer. With over twenty years of executive leadership, operations, sales, and marketing experience, Steven brings a wealth of knowledge and expertise to the company. "We are excited to welcome Steven Roe as our new CEO," said Lloyd Metz, Managing Director at ICV Partners and Chair of the LeadingResponse board of di

Ncontracts Launches Enhanced TPRM Control Assessments to Transform Third-Party Risk Management

Tue, 03/25/2025 - 11:05
BRENTWOOD, Tenn.--(BUSINESS WIRE)--Ncontracts, the leading provider of integrated compliance, risk, and third-party risk management solutions for the financial services industry, is proud to announce the launch of its updated Third-Party Risk Management (TPRM) Control Assessments. This innovative solution is designed to simplify and elevate the due diligence process by providing in-depth, risk-based evaluations of vendor safeguards, ensuring organizations can confidently maintain secure and res

Finovate Announces Fintech Live Demos for FinovateSpring 2025

Tue, 03/25/2025 - 11:05
SAN DIEGO--(BUSINESS WIRE)--Finovate, a research and events firm focused on innovation in financial and banking technology, today announced its slate of demo companies for FinovateSpring 2025, to be held May 7-9 at the Sheraton San Diego Hotel and Marina in San Diego, California. A premier event dedicated to shaping the digital future of the financial services industry, FinovateSpring is set to attract more than 1,200 senior-level attendees, including more than 600 from banks, credit unions, an

The Hackett Group’s 2025 CIO Agenda: Gen AI Adoption Surges More Than 5X in One Year

Tue, 03/25/2025 - 11:05
MIAMI--(BUSINESS WIRE)---- $HCKT #cio--The Hackett Group, Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) strategic consultancy and executive advisory firm, today announced the findings of its 2025 Key Issues Study, revealing that 89% of enterprises are actively advancing Gen AI initiatives – a seismic shift from just 16% in the prior year. With customer experience, market expansion and product innovation emerging as the top business objectives for 2025, executives expect Gen AI to

New Public Art Installation Comes to Downtown Dallas, Honoring Cancer Survivors

Tue, 03/25/2025 - 11:05
IRVING, Texas--(BUSINESS WIRE)--SpeedPro Irving, a leader in large-format printing and visual solutions, today announced its collaboration with THAT THEY MAY artist studio for the public art installation of The Line Project—a large-scale work of art that tells the deeply personal stories of four cancer survivors. The installation will be displayed on the northbound skybridge crossing Pearl Street, overlooking the Cancer Survivors’ Plaza in downtown Dallas. This powerful public artwork, set for

New Money Smart Financial Coaching Program (MSFCP) Organization Empowers College Students to Take Control of Their Financial Futures with Support from JPMorganChase

Tue, 03/25/2025 - 11:05
NEW YORK--(BUSINESS WIRE)--JPMorganChase announced the launch of a new organization to improve financial health and academic outcomes built on the legacy of the Money Smart Financial Coaching Program (MSFCP). The new organization, MSFCP.org, is fiscally sponsored by FJC and supported by $1.9 million in philanthropic capital from JPMorganChase. It combines financial coaching and financial education into a post-secondary course with the potential to reach at least 1,500 students across the countr

Austin FC and Q2 Announce the 2025 Austin FC Dream Starter Competition

Tue, 03/25/2025 - 11:05
AUSTIN, Texas--(BUSINESS WIRE)--Austin FC and Q2 Holdings Inc. announced today the launch of the 2025 Austin FC Dream Starter Competition, presented by Q2. The fifth annual business initiative invites Austin entrepreneurs from underrepresented groups to apply and compete for $100,000 in “Dream Starter” funds to accelerate their entrepreneurial venture. The online application is now open to eligible entities and will close on Monday, April 14. The winning venture will be announced on Wednesday,

TenantCloud Announces Utility Service Feature to Simplify Tenant Onboarding

Tue, 03/25/2025 - 11:05
SALT LAKE CITY--(BUSINESS WIRE)-- #SaaS--TenantCloud has launched a new Utility Service, developed in partnership with Utility Wallet, to improve the utility setup process for tenants.

American Water CEO Addresses New ASCE Report Card, Urges More Investment in Critical Water Infrastructure

Tue, 03/25/2025 - 11:05
CAMDEN, N.J.--(BUSINESS WIRE)--M. Susan Hardwick, Chief Executive Officer of American Water, issued the following statement in response to the grades of C- for water and D+ for wastewater in the 2025 American Society of Civil Engineers' (ASCE) annual Infrastructure Report Card. “Another report card, and no change or improvement in the last four years. America’s drinking water and wastewater infrastructure is stagnant. The 2025 American Society of Civil Engineers' (ASCE) annual Infrastructure Re

SmartBear Announced as Finalist for Atlassian Partner of the Year 2024 - 2025 World Class Software Development Apps

Tue, 03/25/2025 - 11:05
SOMERVILLE, Mass.--(BUSINESS WIRE)-- #AI--SmartBear named a finalist for the Atlassian Partner of the Year 2024 - 2025 in the World Class Software Development Apps category

Cintas Joins The Network of Employers for Traffic Safety Board of Directors

Tue, 03/25/2025 - 11:05
VIENNA, Va.--(BUSINESS WIRE)-- #CintasJoinsNETS--The Network of Employers for Traffic Safety (NETS) is pleased to announce that Cintas has joined the organization’s Board of Directors. Cintas provides solutions for workwear and apparel, facilities, first aid & safety, fire protection and beyond and employs more than 46,000 employee-partners serving more than 1 million customers in the U.S. and Canada with more than 11,700 routes distributing products and services. “NETS welcomes Cintas and its Board Represent

PROS Honored as a Winner in the 2025 Artificial Intelligence Excellence Awards

Tue, 03/25/2025 - 11:05
HOUSTON--(BUSINESS WIRE)-- #artificialintelligence--PROS Holdings, Inc. (NYSE: PRO), a leading provider of AI-powered SaaS pricing and selling solutions, today announced that it has been named a winner in the 2025 Artificial Intelligence Excellence Awards, presented by the Business Intelligence Group. This prestigious recognition highlights the company’s commitment to innovation and its contributions to advancing artificial intelligence. The award is a testament to PROS advanced AI-driven platform, which enables compani

Seventh Annual ‘Enterprise Tech 30’ List Released by Wing Venture Capital, Focusing on AI-Native Applications and Agentic AI

Tue, 03/25/2025 - 11:05
SAN FRANCISCO--(BUSINESS WIRE)--The seventh annual Enterprise Tech 30—identifying the most promising private companies across the enterprise technology spectrum—was announced today by Wing Venture Capital in partnership with Eric Newcomer of Newcomer Media. Wing, an early-stage investor and long-term company builder in B2B technology, continues its tradition of curating this definitive industry list spanning enterprise companies at all stages of maturity. This list and accompanying research are

Snap Finance Mobile App Awarded FinTech Breakthrough’s Best Overall FinTech Mobile App of 2025

Tue, 03/25/2025 - 11:05
SALT LAKE CITY--(BUSINESS WIRE)--Snap Finance LLC, a leading provider of innovative and convenient pay-over-time financing solutions, announced today that its mobile app has been named the Best Overall FinTech Mobile App in the 9th annual FinTech Breakthrough Awards program. This prestigious honor from FinTech Breakthrough, an independent market intelligence organization that highlights top companies and products in the global fintech industry, underscores the app’s standout performance in a hi

MeridianLink and TruStage Partnership Approaches 1.5 Million Insurance Impressions

Tue, 03/25/2025 - 11:05
COSTA MESA, Calif.--(BUSINESS WIRE)---- $MLNK--MeridianLink announced a significant milestone with TruStage™, a financially strong insurance, investment and technology provider.

Waverly Advisors Acquires GGM Wealth Advisors

Tue, 03/25/2025 - 11:05
BIRMINGHAM, Ala.--(BUSINESS WIRE)--The acquisition of GGM enhances Waverly's presence in the Northeast, expanding its reach into new markets of Maryland and Virginia.

Viant Wins 2025 Artificial Intelligence Excellence Awards

Tue, 03/25/2025 - 11:05
IRVINE, Calif.--(BUSINESS WIRE)---- $DSP #AI--ViantAI has been named a winner in the 2025 Artificial Intelligence Excellence Awards, presented by the Business Intelligence Group.

Lease End’s 2025 Lease Buyout Report Reveals Millennials & Gen Z Are Driving a Surge in Lease Buyouts Amid Rising Auto Costs

Tue, 03/25/2025 - 11:05
BURLEY, Idaho--(BUSINESS WIRE)--Lease End—a company that helps drivers navigate the lease buyout process with personalized support and data-driven insights—today released From Leased to Loved, its annual Lease Buyout Report, analyzing the latest trends in consumer automotive lease buyout behavior. With leases surpassing mileage limits by an average of 3,000 miles year-over-year and younger generations increasingly opting to buy rather than lease or purchase a new vehicle, the report highlights

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