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Bosses Who Are Jerks Can Pull The Whole Organization Down

Basically, Professor  Robert I. Sutton seeks to weed out the bosses in an organization who are either jerks or bullies.  Sutton says often the two are combined in the same person.

Sutton, a professor of management science and engineering at Stanford Engineering School, has heard it all while working on his recently released best seller, The No A--- Rule.

He argues that companies should screen for jerks as they hire and purge the bullies already in their ranks because, in almost all cases, they cost more than they contribute.

Suttons book grew from a piece he wrote for The Harvard Business Review in 2004 under the headline, More Trouble than They're Worth.
The piece, he said, inspired an outpouring of jerk-boss e-mails from around the world. His correspondents included the manager of a roofing company, the CEO of a money management firm and a researcher for the Supreme Court.

Since the book came out, he said he gets at least 15 e-mails a day from people with horrible bosses.

I feel like Dr. Phil, the talk-show therapist, he said.

One of his other solutions may deflate anyone who works for a jerk: Leave the job.

If that's not possible, he suggests checking out emotionally. Passion is an overrated virtue in organizational life, and indifference is an underrated virtue, he wrote.

In a recent interview, Sutton was asked to define what he was talking about.

He defines work jerks as people who pick on those beneath them and leave others feeling belittled and sapped of energy.

Among the other signs, according to Sutton are if someone who's a certified jerk is someone who leaves a trail of people feeling demeaned and de-energized. It tends to be more often associated with power dynamics they kiss-up to those above them and kick down those beneath them. About a third of the time, bullying is peer on peer.

Sutton points out that workplace jerks tend to pick on people below them.  He has been asked,  how can the victims, who usually don't have much power, fix the problem?

Sutton argues that in normal organizational life, for people who have less power, the best thing is to get out. If you can't do that, try to avoid to contact with the person as much as possible. You can also learn not to care, he added.

The other thing is to find little ways to get control and fight back. One woman whose boss was always stealing her food reshaped Ex-Lax to look like candy, then her boss stole it.

Suttons favorite story comes from a former CEO who told him about her worst board member. When he'd call and scream, she'd lean back in her chair, put her feet on the desk, put him on speakerphone, turn off the volume and do her nails. She would check in from time to time to see if he was still screaming. When he was done; she would reason with him. She put herself in a relaxed position and did something she could control her nails.

Sutton also describes in his book such companies as Southwest Airlines Co.'s who refused to hire a pilot who was rude to a company secretary and Virgin Group Ltd. founder Richard Branson's ruse on his reality show, in which he picked up contestants while disguised as an arthritic old driver and ejected the two who treated him poorly. How else can an organization separate the monsters from the rest?

Sutton also points out that in fields where there is relatively small and tight networks, people get reputations that are deserved.

He points out that in his field, academia, we know each other. There are excellent scholars who are not considered because no one wants to work with them.

My caveat is, screening helps, but having a powerful culture is more important. Jerky behavior is incredibly contagious.

Q: Is there such a thing as a sick organization? Can a workplace grow jerks?

Sutton also points out that some organizations are sicker than others.

Exhibit One, he reports, is Hollywood. I have a cousin who works in the industry. I asked her to name the nice people in Hollywood and there was this long pause, and she eventually named Steven Spielberg and Danny DeVito, he said.

Maybe the worst occupation is doctors. Based on studies, as far as a high rate of abuse, nurses really have a brutal time. Ninety percent of nurses report six to 12 incidents of verbal and emotional abuse per year.

In his book, Sutton suggests companies perform an audit, quantifying in dollar figures how much a jerk's poor behavior costs. He then gives  an example of a company that did, and figured one salesman's bad behavior had cost it $160,000 in a year. Instead of firing him, the company took about $100,000 out of his bonus.

Sutton points out in another example that jerks do affect the whole company.

I can't name the company, but it was a Fortune 500 retailer. As part of a turnaround, the new CEO came up with a mafia-style hit-list of 25 of the biggest jerks. He wanted to get rid of them all at once, but human resources said, Let's get rid of them through the performance evaluation process.

The company did and my informant said you could see, even at the store level, less nastiness, he added.

To stop hiring jerks do some soul searching. There's a test you can take; on Guy Kawasaki's blog,

This is something that gets to how you design an organization. Jerk poisoning is a contagious disease. It's something you get and give to others.

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